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Frequently Asked Questions
For Well-Informed Senior Home Care Decisions
Do I have to sign a contract?
No. You’ll sign a service agreement, but you won’t be locked into anything. You’ll be free to change your arrangement as your needs change.
What is the minimum number of hours I can request?
Due to the full time status of most of our caregivers, our services start at 30+ hours per week minimum. To ensure that our caregivers earn enough to cover transportation costs, our work shifts consists of a minimum of 5 consecutive hours.
Is there a minimum time commitment for live-in help?
Live-in help is available to you for as long or short as you need it but we require 30 days minimum. 10 days option is available at a higher rate.
How do you choose a caregiver for my loved one?
We employ a thorough selection process that screens candidates based on skill assessments and personality traits. We gather as much information as possible from both the client and the potential caregivers by asking plenty of open-ended questions, and we base our final decision on extensive data, personal interactions and experience.
If I have a question or concern, when can I reach you?
You can reach us at any hour, day or night. We don’t use a call service—you’ll always be put in touch with people who can help you.
How often do live-in caregivers take time off?
Our live-in caregivers typically take a few days off about every six weeks. Before doing so, the caregiver will give Peace & Joy two weeks’ notice, so we can notify you right away and find the perfect relief caregiver. We’ll also provide the caregivers with transportation to and from placements to ensure that there is no lapse in coverage.
What happens if my loved one doesn’t approve of or isn’t compatible with their caregiver?
You can contact us at any time, and we will get to work finding the perfect fit right away.
Is there a security deposit?
Yes, we collect one (1) week's worth of the service you request as security deposit before service commences and the deposit is used to pay for your last week of service should you choose to end your service.
How can I pay for services?
You can pay with Zelle (preferred), credit card(Fees Apply), check or pay via your banks bill pay service.
How often will I be billed?
We’ll send you a bill every week. If you have long-term care insurance, we will bill the insurance company directly, so you don’t need to worry about submitting any bills for reimbursement.
What are your processes for admitting new clients?
Our Process
You've worked hard to build a wonderful life for yourself and your family. Now you need a little help, but you have no intentions of life being any less extraordinary. We want your experience with us to be just as remarkable. To make sure it is, we developed a unique five-step approach to care.
At each step, our focus is on you. From learning about your wishes and answering your questions to creating a care plan just for you and matching you with the right caregiver, you are our priority. And it doesn't stop there; we'll be right there with you throughout the care process giving you and your family the support you need. After all, you've worked hard to get here. Let us take the heavy lifting from here.
1. Develop a Client Care Profile
When you call Peace and Joy, we start by gathering information on how we can best help you. We'll ask some questions to get a better understanding of your wishes. Then, we'll arrange an in-home visit by an RN to perform a basic needs and environment assessment as well as answer any questions you may have.
2. Create customized care plan
Next, we'll have our registered nurse visit to evaluate your personal circumstance and craft a person-centered care plan that is tailored to your needs. The plan incorporates you and your loved one's history, routines, and preferences to create support activities that will provide the most benefit. We will review the care plan with you in detail and modify it as you see fit.
3. Identify the Best Caregiver for You
Allowing someone into your home is a big step. We are honored and grateful that you put your trust in us. So, it's important that we make the perfect caregiver match. We consider numerous factors such as interests, personalities, and services needed. All caregivers are screened, including background and reference checks. They are also bonded/insured. Of course, your comfort matters the most. If you ever have any concerns, we will work to find you a new caregiver.
4. Deliver Extraordinary Care
We believe every interaction with Peace and Joy should be extraordinary.
Peace and Joy caregivers live our mission and strive to improve the quality of life for those we serve each day. We understand that social connections and personal interactions are key to living a happy life. That's why we provide more than just quality care--we provide extraordinary experiences.
5. Provide Ongoing Support
Peace and Joy caregivers keep detailed notes, so you know exactly what happened each time we provide service. Supervisory staff also make periodic visits to your loved one's home to ensure things are going well and, because your care team is trained to notice and report changes in health or condition, we can quickly adjust care if needed.
What is the role of the Registered Nurse/Director of Nursing?
He or She coordinates all aspects of the client's home care and interacts with other disciplines as needed. He/she provides professional care to the client, as indicated by Agency policies, State and Federal laws/ regulations. In-home, admission visits and eligibility determinations are part of the RN/DON duties, as is the development of the Care Plan. The RN/DON also prepares paperwork necessary for Agency policies and federal/state laws and assists with the training and supervision of Care Aides.
What is the role of the Certified Home Health Aide(CHHA) ?
A Home Health Aide, or Personal Care Aide, are certified professional caregivers responsible for helping patients maintain their personal health and hygiene in their place of residence. Their duties include shopping for groceries and preparing meals, and grooming patients.
Home Health Aides help patients in a variety of ways, which may assisting patients to take their vital signs, reminding patients to take their medicine under a nurse’s direction. They must record and report this data as medically necessary and report to the agency and RN/DON. Aides also help patients with their daily functions, such as dressing or taking a bath. They can assist with planning for doctor’s appointments or other meetings and may organize transportation for them.
Other Home Health Aide responsibilities may include:
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Housekeeping, such as vacuuming or doing laundry
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Cooking meals
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Grocery shopping
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Reporting to nurses about patient’s health status
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Teaching patient self-care skills